What is the logistics process when shipping myself?

If you manage the shipment of your products and your logistics process yourself, here's everything you need to know:

The different status

1. Pending Requests: all requests that you have not yet accepted or refused.
2. Ready to Ship: all requests that you have accepted.
3. Sent: requests that were marked as "Shipped" or/and when the tracking number has been imported. If a shipping problem is reported by an influencer, a small red exclamation mark appears.

Steps to ensure smooth campaigns

1. Check with your in-house teams for actual stocks available
2. Launch the campaign on Skeepers
3. Once the influencers have been validated, ensure that the packages are sent correctly and add the tracking numbers on Skeepers (Send the package as soon as possible so that influencers don't wait too long. We recommend around 3 days)
4. If a stock issue arises, notify in mass influencers via the Skeepers messaging system. If the problem is too complex to manage, it's better to cancel the campaign and relaunch it later with new influencers.

Don't forget to update the status

Once you validated influencers, you'll have to send all the packages. But don't forget to mark the orders as "Shipped" on Skeepers.

You can do it easily in 3 clicks:

1. In the Ready to Ship section of the Requests tab, click on "Export orders" (Export approved orders)
2. This will download an Excel file with all the approved orders
3. Re-import this file with the tracking or without if you don't have them. In both case, this will update the status to "Shipped"

Shipping Issues

In case of delivery issues, a red exclamation mark will appear in the "Sent" section of the "Requests" tab and the background color of the order is light red/orange.

In this case, you will need to contact the influencer from the "Messages" tab.

Different actions are possible depending on your logistical system, consult them in this article.