If you manage the shipment of your products and the logistics process yourself, here's everything you need to know:
The different statuses
- Pending Requests: All requests that you have not yet accepted or refused (only for Influence campaigns; for Gifted Reviews, profiles are auto-approved).
- Ready to Ship: All requests that you have accepted.
- Sent: Requests that were marked as "Shipped" and/or when the tracking number has been imported. If a shipping problem is reported by a creator, a small red exclamation mark will appear.
Steps to ensure smooth campaigns
- Check with your in-house teams for actual stock availability.
- Launch the campaign on Skeepers.
- Once the creators have been validated, ensure the packages are sent promptly and add the tracking numbers to Skeepers (send the packages as soon as possible to avoid delays; we recommend within 3 days).
- If a stock issue arises, notify creators in bulk via the Skeepers messaging system. If the issue is too complex to resolve, it's better to cancel the campaign and relaunch it later with new creators.
Don't forget to update the status
Once you’ve validated the creators, you must send all the packages. Be sure to mark the orders as "Shipped" on Skeepers.
Failure to update the status will result in high volumes of messages, as influencers won't be able to submit their content to Skeepers—the system will assume the items haven't been shipped yet.
Updating the status is easy and can be done in three steps:
- In the Ready to Ship section of the Requests tab, click on "Export orders" (Export approved orders).
- This will download an Excel file with all the approved orders.
- Re-import the file with or without tracking numbers. Either way, this will update the status to "Shipped".
Shipping Issues
In case of delivery issues, a red exclamation mark will appear in the "Sent" section of the "Requests" tab, and the background color of the order will change to light red/orange.
In this case, you’ll need to contact the creator via the "Messages" tab. You can also manage these issues directly from the "Sent" section by choosing one of the following solutions: Reship the product, Cancel the order, or Mark the issue as 'solved'. For more details, you can consult this article.