When managing the shipment of products yourself, once the creators have been chosen, it's important to always keep in mind to update the order status once the order has been sent.
If not, the influencer will stay blocked and won't be able to post their content.
How do I do it?
First go to the "requests" tab, under "ready to ship", click on the order in question, then select "Ship":
Update the status of several orders at the same time
To save time, we recommend using our import feature.
This will enable you to update the status of several orders at the same time. It also allows you to import tracking numbers:
1. First go to the "requests" tab, under "ready to ship", click on "Export orders" and download our XLS file template:
2. Complete this same file (without modifying the format or the columns) by adding the tracking numbers of your orders.
3. Re-import the file.
The status and tracking number of all your orders will then be automatically updated!
What happens if I don't update the status?
The influencer won't have access to the button allowing him to publish his content, and will most likely contact you directly or the customer service to find out more.
You also run the risk of delaying your campaign.
By communicating the tracking number to the influencer, you give them the possibility of tracking their parcel themselves, and taking the necessary steps in the event of a problem.